Frequently Asked Questions

  • General

    No, you don't! Unlike other companies, we offer a free drop-off service from anywhere in the UK. Simply fill out the Repair Request and we will send you a free post label which you can print off. We use Royal Mail Tracked 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    electronicpartner   April 18, 2017  


    1 people found this faq useful.

    EP's Warranty Repair

    If your product has been previously serviced by Electronic Partners and has failed again with the same fault you can simply select Repair Request > Warranty Repair > Option 1 > EP's Warranty Repair from the Services Menu to request a warranty repair within the 3 month warranty period.

    Prestigio Warranty Repair

    If your Prestigio product has failed within the 1-year manufacturer limited warranty period simply select Repair Request > Warranty Repair > Option 1 > Prestigio Warranty Repair from the Services Menu to request a warranty repair.

    electronicpartner   April 1, 2017  


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    Simply move your mouse to the correct location and draw your signature using your mouse while holding the mouse button. Don't worry if the signature is not exactly as expected it is not a beauty contest.

    electronicpartner   March 25, 2017  


    1 people found this faq useful.

    Our central phone number is 0330-2233644 .
    Unfortunately our email addresses are for internal use only but please contact us with any questions you may have.

    electronicpartner   March 19, 2017  


    4 people found this faq useful.

    Definitely, we have a free nationwide drop-off service.
    Head here and pop in your town or postcode into the search box to find your nearest drop-off point.

    electronicpartner   March 19, 2017  


    5 people found this faq useful.

    Of course, you can!

    We’re open from 9.00 to 17.30 Monday to Friday.

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    Free Estimate

    Simply request a Free Estimate to find out what a repair cost.
    Alternatively, you can send us your device for diagnostic without a free estimate and we will send you an exact quote once the item has been diagnosed at no extra costs.

    electronicpartner   April 18, 2017  


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    Sometimes it is difficult to give a quick estimate without seeing the device first, so if you fill out a ‘Repair Request’ you can ship the device to us, free of charge. Once diagnosed we will give you an exact quote for your repair.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    Almost all quick estimates are answered within 24 hours but usually, it's much faster than that.

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    The free estimate is for repair enquiries.
    If you have a broken or damaged device and you have no idea how much it will cost to repair, fill out the free estimate to find out.
    It's free and you don’t need to send us the device either.
    Just fill out the short form here and a member of staff will contact you with your estimate.

    The repair price estimated by our system is an estimate only, based on the information you have provided.
    It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults).
    On these occasions, you will be contacted via email or phone to authorise a new repair quotation.

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    Repair Request

    We will always requote you if any additional faults are discovered during the repair before we proceed. You can, of course, reject the quote if the repair is not suitable or becomes too expensive. In those cases, we will charge a service fee for diagnostic and return shipping of £15. You can also simply request the recycling of your device and we will waive all fee's and our service does not cost you anything at all.

    electronicpartner   April 18, 2017  


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    Recently you have been getting an extraneous crackling noise?
    At times the sound will completely cut out or the music app will become paused as if you had removed the headphone's all together?
    Means you have most likely an issue with the headphone jack.

    We can replace all types of headphone jacks. We always use a very similar jack if the original jack from the manufacturer is not available. If you have any special request or you would like to have a specific jack fitted simply let us know and we will get in contact with you.

    electronicpartner   April 18, 2017  


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    Only if you have problems to charge your device. Please always remove all accessories that are not related to the repair before shipping.

    electronicpartner   March 25, 2017  


    1 people found this faq useful.

    Unlike other companies, we will not charge anything in advance.
    Once the device has been repaired we will issue a proforma invoice which can be conveniently paid online. Please select Invoice Payment from the Services menu option above.

    electronicpartner   March 19, 2017  


    5 people found this faq useful.

    Repair costs depend on your device/model and your coverage under warranty, you can obtain a free estimate first. However, we will always quote you first if a free estimate where not requested before or possible.

    electronicpartner   March 19, 2017  


    3 people found this faq useful.

    Absolutely.
    We provide a 3-month warranty on almost all repairs, the only exceptions are

    (a) liquid damage repairs
    (b) mainboard and PCB board repairs
    (c) repairs with consumer supplied parts
    (d) jack/plug replacements
    (e) repairs on non-genuine Products

    electronicpartner   March 19, 2017  


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    In the unlikely event that parts are not available or we simply can't repair your device, we will return the item as is without any costs for you.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    In the event that we have completed our diagnostics on a device and a new quote is necessary, we charge a service fee of £15 to cover the engineers time and return shipping if the customer decides to not go ahead with the repair.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    Usually, we will email you the estimated arrival time for your parts. However, sometimes the delivery can vary depending on supplier, forwarder and customs. We always use the most economical shipping option in order to provide affordable repair prices, therefore parts from outside Europe can take up to 4 weeks to arrive.
    We also offer an express repair option if your repair is urgent.

    electronicpartner   March 19, 2017  


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    Repairs usually being processed within 3-5 working days from the date they arrive. However, it can take up to 4 weeks for parts to arrive if they need to be ordered especially for your repair as we use the most economical shipping option to offer affordable prices. If you require the unit back quickly then we strongly recommend that you select the "Express Repair" option.

    We always keep you informed of the current status of your repair.

    You can track the repair at our Customer Portal from the moment your device arrived in our service centre.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    There is a free drop-off service from anywhere in the UK, but please be advised, there is a fee of £6.90 for return shipping.
    We use Royal Mail Tracked 24 and 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.
    You will receive an email and text message prior delivery with the exact time frame.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    Return shipping cost:

    Europe £14.90

    This zone comprises the following countries:

    Albania Denmark (EU) Kyrgyzstan Russia
    Andorra Estonia (EU) Latvia (EU) San Marino
    Armenia Faroe Islands Liechtenstein Serbia
    Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
    Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
    Azores (EU) Georgia Macedonia Spain (EU)
    Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
    Belarus Gibraltar (EU) Malta (EU) Switzerland
    Belgium (EU) Greece (EU) Moldova Tajikistan
    Bosnia Herzegovina Greenland Monaco (EU) Turkey
    Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
    Canary Islands Iceland Netherlands (EU) Ukraine
    Corsica (EU) Irish Republic (EU) Norway Uzbekistan
    Croatia (EU) Italy (EU) Poland (EU) Vatican City State
    Cyprus (EU) Kazakhstan Portugal (EU)
    Czech Republic (EU) Kosovo Romania (EU)

    All countries, not defined as being in Europe £18.90

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    The courier we use is Royal Mail.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    Repair Status

    In the customer portal, you can find all details to your repair from estimates to invoices.
    You will also be able to leave us comments, check the status of your device or submit a proof of purchase.

    electronicpartner   March 19, 2017  


    1 people found this faq useful.

    When your device arrives at our repair centre it is immediately checked in and we generate login details and email them to you.
    This email will also contain a link to the ‘Customer Portal’ .

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    Services

    Currently, we serving the United Kingdom and the Republic of Ireland. However, we do ship worldwide upon request.

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

    We fix nearly all sorts of electronic devices if you can't find the repair you are looking for just contact us.

    electronicpartner   March 19, 2017  


    2 people found this faq useful.

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  • FREE ESTIMATEObtain An Immediate Indication Of Costs.
    REPAIR REQUESTDrop-Off Options Are Free Of Charge.
    Free Shipping

    Customer Reviews

    • Avatar Neil Repton ★★★★★ in the last week
      Fantastic service. I received regular email updates showing the status of my order which was reassuring. The cost of the repair & return postage was very reasonable. … read more I also paid the additional £30 for express service as I needed my headphones back as soon as possible. They were sent, repaired & returned in less than a week and now work perfectly!
    • Avatar Adrian Bolton ★★★★★ a month ago
      Amazing.
      What a hidden gem of a firm to breathe new life into "dead" electronics. So pleased I found Electronic Partners. Highly recommended to anyone
      … read more with something electronic that is faulty.
      Clearly they won't be able to fix everything, but the ease of booking in devices and the clarity around accepting quotes is fantastic.
    • Avatar Aaron Donnelly ★★★★★ in the last week
      Such great service. From quote to repair no hassle no problems. Highly recommend.
      Dec 2020: This time the fixed my PS4 that I had decided to fit a new fan in the
      … read more machine, only to remove parts from the motherboard.
      I now have a happy nephew with this fully working PlayStation 4 and I have the Pro now. Great price and the turnaround from sending to having it returned is amazing. Thank you so much for your hard work.
    • Avatar Cohen Griffith ★★★★★ in the last week
      I was a little dubious about sending off my Surface Pro, but the service I received was excellent. I was kept well informed throughout the process and could even … read more track the repair progress. All in all, I'm very happy with the repair and the quality of service and would use them again if needed.